It is still very early days for Copilot, Microsoft still hasn’t completed its internal rollout and it’s currently only in testing with 20 large enterprises. Microsoft is introducing Copilot to the Microsoft 365 Suite including Teams chat, which will enhance the meeting experience with summaries, action points, sentiment analysis, and many other insights. Webex, Zoom and RingCentral all announced AI updates to their platforms, with RingCentral releasing RingSense for Sales, a whole new solution built around AI. Ever since the transformative impact of OpenAI’s ChatGTP on consumers and businesses alike, most vendors have re-oriented their strategies to reflect Microsoft’s lead in this field. Every single meeting Cavell Group had with leading vendors and providers included AI, either as a platform update or on the future roadmap. To the point where it was (almost) getting a bit too much.
